Introduction

Scale Fi Company Limited ("Scale Fi", "we", "us", or "our") respects the privacy of its users ("user" or "you"). This Data Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.scalefi.co.tz and use our services, which aim at assisting microfinance institutions and Saccos to efficiently serve their customers through software solutions for day-to-day operations and integration with various Financial Service Providers (FSPs).

Collection of Information

We gather information about you when you use our platform for account inquiries or payments, or engage with our integration services. This information may include, but is not limited to, personal identification information such as name, email address, phone number, account numbers, and transaction details.

Use of Information

The information collected is used to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Communicate with you, including customer service, updates
• For other purposes with your consent

Sharing of Information: Your information is not shared with any third parties, except to the organization you wish to receive services from, or as required by law.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized or unlawful access, alteration, disclosure, or destruction.

Your Rights

You have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete your personal information, subject to certain exceptions.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

Please use the contact details provided on the website to get in touch with us if you have any questions concerning this privacy statement.